Política de reembolso

2. RETURNS & EXCHANGES POLICY

We want you to feel confident and beautiful in every INXIS piece. Because some pieces are produced in limited

quantities or specifically for customers, the following policy applies.

READY-TO-WEAR

Eligible Ready-to-Wear items may be returned or exchanged within 14 days of delivery. Items must be unworn,

unwashed, free from makeup, perfume, deodorant, stains, odors, or signs of wear, with original tags attached and

returned in original condition and packaging.

PRE-ORDER

All Pre-Order sales are final. Pre-Order items are not eligible for returns or exchanges due to change of mind,

incorrect size selection, or personal preference. Please review measurements and sizing information before ordering.

CUSTOM / MADE-TO-ORDER

Customized, altered, or specially made pieces based on customer measurements or requests are final sale.

SALE & FINAL SALE

Items marked Final Sale or purchased through a designated final-sale promotion are not eligible for return or exchange

unless damaged, defective, or incorrectly sent.

DAMAGED OR DEFECTIVE ITEMS

Contact INXIS within 48 hours of delivery with your order number, description of the issue, and clear photographs. If

confirmed as a manufacturing defect, INXIS may provide a replacement, repair, or refund as appropriate.

EXCHANGES & RETURN SHIPPING

Exchanges apply only to eligible Ready-to-Wear items and are subject to availability. Unless an item is defective,

damaged, or incorrectly sent by INXIS, the customer is responsible for return shipping. Original shipping charges are

non-refundable.

REFUNDS

Approved refunds are issued to the original payment method after the returned item is received and inspected.

Financial institutions may require additional processing time.

SIZE & FIT

Customers should review the Size Guide and garment measurements before purchasing. Customers are responsible

for selecting the appropriate size. For Pre-Order or Made-to-Order pieces, please contact INXIS before purchase if

sizing assistance is needed.

RETURN REQUEST

Do not send an item back without first receiving return instructions from INXIS Boutique & Atelie